Privacy Policy
Last updated July 2026
What we collect
When you request an invitation, reserve an experience, take the concierge match, or apply as a professional, we collect the details you provide — such as your name, contact information, city, preferences, and any notes you share. We also collect basic technical data (device, general location, usage) to operate and improve the site.
How we use it
We use your information to respond to your request, coordinate with the appropriate independent professional, send you service and account communications, prevent abuse, and improve Lumora. We do not sell your personal information.
Sharing
To arrange a service, we share the details necessary to fulfil your request with the independent professional matched to you. We use trusted service providers (for example, email delivery and mapping) under appropriate safeguards, and we may disclose information where required by law.
Health information
Lumora is a facilitator, not a medical provider. Please share clinical details directly with your licensed professional at consultation rather than through general marketing forms. Where any health information is handled, it is treated with heightened care and in line with applicable law.
Your choices
You may request access to, correction of, or deletion of your information, and you can opt out of marketing messages at any time. Contact us to exercise these rights.
Contact
Privacy questions? Write to concierge@lumora.luxe.