Consent & Safety

Safety is the foundation

Every experience arranged through Lumora Luxe begins with a professional consultation and informed consent obtained by your independent, licensed professional. This page summarizes the safety principles that underpin the house; your professional will supply the specific, legally required consent forms for any treatment. Lumora is a technology facilitator — not a medical provider — and does not make clinical decisions.

Before any treatment, your professional will

• Confirm your identity and that you are 18 or older.
• Review your relevant medical history, medications, allergies, and goals.
• Determine candidacy and discuss risks, benefits, alternatives, and expected outcomes.
• Obtain your written informed consent and answer your questions.
• Where required by state law, ensure appropriate medical direction and a good-faith examination.

Your part

• Share accurate, complete health information.
• Disclose pregnancy, breastfeeding, or any relevant conditions.
• Follow pre-care and aftercare instructions and report any concerns promptly.

What Wren does — and does not — do

Wren, your Lumora concierge, helps you discover and coordinate services and matches you to the right independent professional. Wren does not diagnose, prescribe, or provide medical advice; any recommendation is a starting point that your licensed professional confirms and tailors at consultation.

Aftercare & adverse events

You will receive clear post-care guidance. If you experience an unexpected reaction, contact your professional immediately and seek emergency care if warranted. In an emergency, call 911.

Privacy of your health information

Please share clinical details directly with your professional at consultation rather than through general forms. Where any health information is handled, it is treated with heightened care and in line with applicable law. See our Privacy Policy.

State availability

The services available to you depend on your state’s regulations and your matched professional’s licensure and scope of practice. Some treatments may be unavailable in certain locations.

Questions? Contact concierge@lumora.luxe.