DRAFT — PENDING COUNSEL REVIEW

⚠️ DRAFT — NOT FOR USE. PENDING REVIEW AND APPROVAL BY QUALIFIED LEGAL COUNSEL. This document is a working draft prepared as a starting point for attorney review. It has not been reviewed or approved by counsel, does not constitute legal advice, and must be finalized, localized to each operating jurisdiction, and validated for enforceability before it is presented to any Member or used in production. All bracketed items (e.g., [EFFECTIVE DATE], [STATE], [XX]) and all [COUNSEL NOTE] callouts must be resolved before adoption.

Lumora Luxe — Member Booking Agreement

Effective Date: [EFFECTIVE DATE] Governing Jurisdiction: [STATE] Version: DRAFT 0.1

1. Introduction and Acceptance

This Member Booking Agreement (this "Agreement") is a binding contract between you ("Member," "you," or "your") and Lumora Luxe and its operating entity [LEGAL ENTITY NAME], together with its affiliates, subsidiaries, successors, and assigns ("Lumora," the "Company," "we," "us," or "our").

By requesting, confirming, or paying for any booking through Lumora — including by clicking "I Agree," checking an acceptance box, submitting a booking request, or authorizing a deposit — you acknowledge that you have read, understand, and agree to be bound by this Agreement.

This Agreement incorporates by reference, and must be read together with, the Lumora Universal Waiver, Release, Assumption of Risk & Hold-Harmless Agreement (the "Waiver") and the Lumora Terms of Use and Privacy Policy. You must accept the Waiver before your first Service. Where this Agreement addresses booking, payment, and scheduling, the Waiver governs risk, release, and indemnification; the two are complementary and cumulative.

If you do not agree, do not submit a booking request or authorize any payment.

2. Who We Are — and What We Are Not

Lumora Luxe operates a by-invitation luxury technology marketplace that helps Members discover, request, schedule, and pay for beauty and wellness services delivered by independent professionals. Lumora also acts as a payment facilitator, using Stripe and Stripe Connect to collect deposits, process balances, and remit funds to professionals, net of Lumora's platform commission.

Lumora is a platform and payment facilitator only. Lumora is NOT the provider of any service. Specifically, and without limitation:

• Lumora does not perform, supervise, direct, or control any service, technique, product selection, or result.
• Lumora does not employ the professionals. Each professional is an independent contractor or independent business, solely responsible for their own services, licensure, certifications, training, insurance, tools, products, sanitation, scope of practice, tax obligations, and compliance with all applicable law.
• Lumora does not set the final price of any service. Each professional independently determines their own pricing, service menu, and availability. Amounts shown in the platform (including any "from" or estimated pricing) are for illustration and may differ from the professional's final quoted price.
• Lumora is not a medical, clinical, or healthcare provider, and does not offer medical services or medical advice. The services offered through Lumora are non-medical beauty and wellness services.

3. The Services

Through Lumora, independent professionals offer non-medical beauty and wellness services, which may include, without limitation: eyelash and eyebrow services; makeup artistry; esthetics and non-medical skin care (such as facials and non-invasive skin treatments within the professional's licensed scope); hair services; and massage and comparable wellness services (each, a "Service"; the professional performing it, a "Professional").

Services may be delivered:

• Mobile — at your home, hotel, or another private location you designate and control ("Mobile Service"); or
• In-office — at the Professional's studio, salon, suite, or other place of business ("In-Office Service").

Availability of any Service, Professional, or delivery mode varies by market, by Professional, and by applicable state and local law and licensing.

4. How Bookings Work

1. Request. You submit a booking request through Lumora, selecting a Service, a Professional (or requesting a concierge match through Wren, your Lumora concierge), a proposed date, time, and location, and providing the information described in Section 8.
2. Deposit authorization. To submit certain requests, you authorize a deposit (Section 5). A booking request is not confirmed by submission or by authorization alone.
3. Confirmation. A booking is confirmed only when (a) the Professional accepts the request and (b) the deposit is successfully captured, at which point you will receive a confirmation. Until both occur, the requested time is not reserved.
4. Decline or expiration. A Professional may decline a request, or a request may expire if not accepted within the applicable window. If a request is declined or expires, any deposit authorization is released or refunded as described in Section 5.
5. Completion. After the Service, the booking is marked complete, the remaining balance (if any) is processed as described in Section 5, and you may be invited to provide feedback.

You acknowledge that the direct service relationship for each confirmed booking is between you and the Professional. Lumora facilitates and processes that relationship; it is not a party to the service itself.

5. Deposits, Pricing, and Payment

5.1 Deposits

To confirm a booking, we capture a deposit through Stripe. The deposit amount (a fixed amount or a percentage of the estimated Service price, as disclosed at the time of booking) will be shown to you before you authorize it. Authorizing the deposit means you authorize Lumora and its payment processor to place a hold on, and/or charge, your designated payment method for the deposit.

• If the booking is confirmed, the deposit is applied toward the total price of the Service.
• If the booking is declined by the Professional or expires without confirmation, the deposit hold is released or the deposit is refunded to the original payment method.
• If you cancel, reschedule late, arrive late, or fail to appear, the deposit may be forfeited in whole or in part as set out in Section 6.

5.2 Final pricing is set by the Professional

The Professional sets the final price of the Service. Estimated or "from" pricing displayed in the platform is illustrative and not a quote or a guarantee. Add-ons, extended time, additional products, travel or parking for Mobile Service, gratuity, and applicable taxes and fees may increase the total. Any material change to the estimated price should be disclosed to you before the Service begins; you may decline before the Service starts, subject to the cancellation terms in Section 6.

5.3 Balance and processing

The remaining balance (total price less the deposit) is processed through Stripe upon or after completion of the Service, using your payment method on file, unless a different arrangement is disclosed at booking. You authorize Lumora and its payment processor to charge your payment method for the deposit, the balance, and any authorized add-ons, gratuity, taxes, and fees associated with your booking.

5.4 Lumora's role and commission

Lumora facilitates payment through Stripe Connect. From amounts collected, Lumora retains a platform commission and/or service fee (as disclosed) and remits the balance to the Professional. Lumora's collection or remittance of funds does not make Lumora the provider of the Service, an employer of the Professional, or a party to the underlying service relationship. Payment processing is subject to the terms of Stripe and any applicable payment network rules.

5.5 Gratuity

Gratuity is at your discretion unless otherwise disclosed and, where offered through the platform, is passed through to the Professional.

[COUNSEL NOTE: Confirm money-transmission / payment-facilitator characterization under [STATE] law and Stripe Connect platform terms; confirm surcharge, convenience-fee, and gratuity-handling rules; confirm sales/service tax treatment of deposits and platform fees per jurisdiction. Confirm whether deposits are "earnest" vs. "prepayment" for refund/escheat purposes.]

6. Cancellation, Rescheduling, No-Show, and Late Arrival

Because Professionals reserve dedicated time and, for Mobile Service, travel to you, the following policies apply to every confirmed booking. Time thresholds are measured relative to the scheduled start time and stated in the Member's local time.

6.1 Cancellation and forfeiture windows

6.2 No-show

If you are not present and ready at the scheduled location within [15] minutes of the scheduled start, or cannot be reached to admit the Professional (for Mobile Service), the booking may be treated as a no-show: the full deposit is forfeited, and a [no-show fee of up to the full Service price / up to XX%] may be charged, as disclosed at booking.

6.3 Late arrival and shortened Service

If you are late, the Professional may (a) shorten the Service to fit the remaining reserved time while charging the full price, or (b) treat the booking as a cancellation or no-show under Sections 6.1–6.2. Grace period: [15] minutes.

6.4 Rescheduling

You may request to reschedule through the platform. A reschedule requested [48] or more hours before the scheduled start does not forfeit the deposit, which transfers to the new booking (subject to availability). A reschedule requested inside that window is treated as a cancellation under Section 6.1, and a new deposit may be required.

6.5 Professional-initiated cancellation

If a Professional cancels a confirmed booking, or fails to appear or perform, you will receive a full refund of your deposit and any prepaid amounts for that booking. Lumora may, in its discretion, offer to help you rebook with another Professional. Lumora's obligation in such cases is limited to the refund described here; see Sections 9 and 10 and the Waiver.

6.6 Extraordinary circumstances

Lumora may, in its sole discretion, waive or modify forfeiture for documented emergencies, illness, unsafe conditions, severe weather, or other circumstances beyond your reasonable control. Any such accommodation is a courtesy and not a waiver of these terms generally.

[COUNSEL NOTE: Validate forfeiture windows, no-show fees, and non-refundable deposits against [STATE] consumer-protection, "unfair practices," and liquidated-damages doctrines (deposits must reflect a reasonable pre-estimate of harm, not a penalty). Confirm disclosure/conspicuousness requirements and any cooling-off / right-to-cancel statutes applicable to in-home solicitation or services.]

7. Refunds

• Deposits are refunded, credited, or forfeited as set out in Sections 5 and 6.
• Refunds are issued to the original payment method and may take several business days to appear, depending on your bank and card network.
• Satisfaction with aesthetic or subjective results is not, by itself, a basis for a refund. Beauty and wellness outcomes are inherently subjective, and results are not guaranteed (see Section 9 and the Waiver). Concerns about the quality or performance of a Service are addressed under Section 12.
• Lumora may, in its discretion and without obligation or admission, issue goodwill credits or refunds to preserve Member trust; doing so does not create a right to the same treatment in other cases.

8. Member Information and Responsibilities

You agree that, in connection with every booking, you will:

1. Provide accurate, current, and complete information, including your identity, contact details, payment method, service location, and any details the Professional reasonably needs to prepare.
2. Be an adult (18+) with the legal capacity to enter this Agreement and to receive the Service. Services are not booked for or performed on minors except where lawful and expressly arranged, with a parent or legal guardian present and consenting, and subject to the Professional's discretion and applicable law. [COUNSEL NOTE: Define minor policy; minors cannot contract or waive — see Waiver Section on minors.]
3. Disclose relevant non-medical preferences, sensitivities, allergies, and reactions — for example, known reactions to adhesives, dyes, tints, pigments, latex, fragrances, oils, waxes, chemicals, or products; skin sensitivities; prior adverse reactions; recent treatments; or anything else a reasonable person would share so the Professional can perform the Service safely and appropriately. You are responsible for the accuracy and completeness of what you disclose. This is not medical advice or medical intake; the Professional is not a medical provider (see Waiver).
4. For Mobile Service, provide a safe, lawful, sanitary, and suitable location with adequate space, lighting, seating, water/electricity where reasonably required, and reasonable climate control, and lawful authority to have the Service performed there.
5. Ensure that a responsible adult is present as appropriate to the Service and location, and, where you are the person receiving the Service, that you are present and reachable at the scheduled time.
6. Manage pets, children, and hazards. Secure pets; disclose and remove or control hazards (e.g., smoke, unsafe surfaces, weapons, biohazards, harassment or unsafe persons on the premises). The Professional may decline or stop a Mobile Service if conditions are unsafe or unsanitary.
7. Not request or expect any medical, clinical, or out-of-scope service. Requests must stay within the Professional's lawful, licensed scope.
8. Treat the Professional and Lumora staff with respect and comply with Section 11.

Failure to meet these responsibilities may result in cancellation as a no-show (Section 6), refusal or discontinuation of the Service without refund, and/or suspension of platform access — and may, per the Waiver, place responsibility for resulting harm on you.

9. Member Acknowledgments

You expressly acknowledge and agree that:

1. The Professional — not Lumora — performs the Service and is solely responsible for its safety, quality, technique, sanitation, products, and results.
2. The Professional sets the final price, service menu, and availability.
3. Lumora does not guarantee any result or outcome. Beauty and wellness results are subjective and vary by individual; no particular look, feel, longevity, or satisfaction is promised (see Waiver).
4. Lumora does not verify or warrant any Professional's skill, judgment, or the outcome of any Service beyond any limited screening Lumora chooses to perform, which is not a guarantee.
5. Beauty and wellness services carry inherent risks that you assume, as more fully described in the Waiver, which you must accept before your first Service.

10. Disputes With a Professional

Because the Service is provided by an independent Professional, disputes about the performance, quality, conduct, or outcome of a Service are primarily between you and the Professional. However, Lumora wants every Member cared for:

1. Raise it promptly. Contact Lumora (Wren / concierge@lumora.luxe) within [72] hours of the Service, with details and, where helpful, photos.
2. Lumora may facilitate a resolution — for example, by relaying the concern to the Professional, coordinating a correction or touch-up where the Professional offers one, or, in Lumora's discretion, issuing a goodwill credit or partial/full refund of amounts processed through the platform.
3. Limits. Lumora is not the provider and does not adjudicate fault, guarantee any remedy, or assume the Professional's liability. Any facilitation is a courtesy. Your rights against the Professional (and the Professional's own responsibility and insurance) are unaffected, and Lumora's total responsibility is limited as set out in this Agreement, the Waiver, and the Terms of Use.
4. Payment disputes are handled under Section 11.

11. Payment Authorization, Chargebacks, and Conduct

11.1 Authorization

You represent that you are authorized to use the payment method you provide, and you authorize Lumora and its payment processor to charge and/or place holds on it for deposits, balances, authorized add-ons, gratuity, taxes, fees, and any forfeiture or no-show amounts permitted under this Agreement.

11.2 Chargebacks

If you believe a charge is incorrect, contact us first (concierge@lumora.luxe) so we can review it. Initiating a chargeback or payment dispute for a charge that is valid under this Agreement (including a properly disclosed deposit forfeiture or no-show fee) is a breach of this Agreement. We reserve the right to contest such chargebacks with documentation of your acceptance of these terms and the booking record, to recover amounts owed and reasonable costs to the extent permitted by law, and to suspend or terminate your access.

11.3 Conduct

You agree to interact with Professionals and Lumora staff lawfully and respectfully. Harassment, discrimination, threats, intoxication that prevents safe service, requests for unlawful or out-of-scope services, or any conduct that makes a Professional feel unsafe is prohibited and may result in immediate cancellation without refund and removal from the platform. Professionals may decline or discontinue any Service at their discretion for safety, comfort, or scope reasons.

12. Communications

By providing your contact information, you consent to receive booking-related communications (confirmations, reminders, changes, receipts) by email, SMS, push, or phone. Message and data rates may apply; you may opt out of non-transactional messages as described in those messages and the Privacy Policy. [COUNSEL NOTE: Confirm TCPA / SMS consent language and opt-in flow.]

13. Changes to This Agreement

We may update this Agreement from time to time. The version in effect at the time you submit a booking governs that booking. Material changes will be posted with an updated Effective Date, and, where required, we will seek renewed acceptance. Your continued use after an update constitutes acceptance of the updated Agreement for future bookings.

14. Limitation of Liability; Relationship to Other Agreements

To the fullest extent permitted by law, and as further set out in the Waiver and the Terms of Use, Lumora is not liable for the acts, omissions, quality, or results of any Professional or Service, and Lumora's aggregate liability arising out of or relating to any booking is limited as provided in those documents. Nothing in this Agreement limits any liability that cannot be limited under applicable law. In the event of a conflict, the Waiver governs matters of risk, release, and indemnification; the Terms of Use govern general platform use; and this Agreement governs booking, deposit, and payment mechanics.

[COUNSEL NOTE: Harmonize liability cap, disclaimer of warranties, and any arbitration/class-waiver/venue provisions across the Booking Agreement, Waiver, and Terms of Use so they do not conflict. Confirm cap amount and carve-outs per [STATE] law.]

15. Governing Law and Disputes

This Agreement is governed by the laws of the State of [STATE], without regard to conflict-of-laws principles. The parties submit to the courts or dispute-resolution process specified in the Terms of Use / Waiver. [COUNSEL NOTE: Insert arbitration agreement, class-action waiver, jury-trial waiver, venue, and fee-shifting provisions consistent with [STATE] and FAA; confirm enforceability and any consumer carve-outs.]

16. Miscellaneous

If any provision of this Agreement is held unenforceable, the remaining provisions remain in full force and effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable. Our failure to enforce any provision is not a waiver. You may not assign this Agreement; we may assign it to an affiliate or successor. This Agreement, together with the Waiver, Terms of Use, and Privacy Policy, is the entire agreement between you and Lumora regarding bookings.

17. Acknowledgment and Acceptance

By submitting a booking request, authorizing a deposit, or clicking "I Agree," you acknowledge that you have read and understood this Member Booking Agreement, that you agree to be bound by it, and that you have separately reviewed and accepted the Universal Waiver, Release, Assumption of Risk & Hold-Harmless Agreement.

Member name (typed): ______________________ Date: ______________________ Acceptance captured electronically (timestamp and IP address recorded).

Questions? Contact Wren, your Lumora concierge, at concierge@lumora.luxe.

Lumora Luxe — [LEGAL ENTITY NAME]. DRAFT — pending counsel review.